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Robin Yang

University of Huddersfield

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Florence

Moving work stations

Due to trainee issues, I was kindly asked to move from working at Villa to Schifanoia to Villa La Fonte. Working in Villa La Fonte, I will be helping users who are taking part in researches for the Robert Schuman Centre and Max Webber Programme departments.

I consider this as a new challenge as I will need to adapt to a new environment, meeting new people and understand which software are used.

About EUI

The EUI same as any other universities but they only offer doctorate level studies to promote the level of research/studies around Europe. The institute offers 4 subjects and 2 researching departments:

Subjects

  • Law
  • History
  • Social and political science
  • Economics

Researching departments

  • Max Webber Programme
  • Robert Schuman Centre

Throughout the year I will be working in Villa Schifanoia, the site that looks after all the technical problems for staffs, researchers and professors from the Law and history department.

 

Starting placement

Shortly after getting my results for second year (2:1), I flew to Florence a week prior starting the placement to give myself sometime to prepare myself.

Going onto the roles and responsibilities as an IT support, these are the duties I will be doing everyday:
·    Helpdesk management (answering on the phone, first line troubleshooting and solving, opening and closing support tickets)
·    Installation of PCs
·    Asset management (HW and SW inventory management)
·    Cloning procedures
·    Networking
·    Installing PC hardware – external peripherals and internal components
·    Installing software on Windows and Mac platforms
·    Troubleshooting on software and hardware on Windows and Mac platforms
·    Email ( MS Outlook or Web-based)
·    General support of user IT related problems
·    Documentation skills including HTML

I will be here for a year starting from the 16th July 2015 and finishing on 15th July 2016.

Florence Visit

DSC_0870

During my easter break, I went to Florence (Firenze), Italy for a week trying to get used to the culture/area before moving there at the start of the placement. Florence is really busy city if I were to give my own opinions but also very nice in site seeing and the weather. Now I’m back and cannot wait to come back again to actually start living here for a year.

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